ABOUT «SEMARAH HOTELS» OPERATION

Request

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HYGIENE AND SAFETY IN HOTEL «LIELUPE»

 

Hotel will be open with increased attention to guests, partners and employee safety, also hotel administration will monitor all the changes in the country and will strongly follow the recommendations of the Ministry of Health and the Cabinet of Ministers.

 

Please respect 2 m social distancing and sanitize Your hands.

 

WELLNESS CENTRE

No more than 60 persons at the same time.

 

OUTDOOR SWIMMING POOL

No more than 10 persons in the pool at the same time.

Due to standards of hygiene and safety outdoor pool is open only for hotel guests.

 

JACUZZI, SAUNA ZONE, SALT ROOM

No more than 3 persons at the same time, excluding family members or company.

 

GYM

No more than 4 persons at the same time, excluding family members or company.

 

KIDS CLUB

No more than 10 persons at the same time, including adults.

 

ELEVATOR

No more than 4 persons at the same time. Please use stairs for your safety.

 

STAFF WORKING ENVIRONMENT

Staff are provided with personal protective equipment: masks, gloves and hand sanitisers. Workplaces are regularly disinfected and staff to undergo regular temperature screening before shift.

 

GUEST SAFETY

Guests will have access to hand sanitisers in public areas. Protective screens are deployed at selected customer service touchpoints. The hotel does not accommodate guests for self-isolation.

 

PHYSICAL DISTANCING

The number of guests will be limited in enclosed areas and the required distance indoors, including the restaurant, conference rooms, swimming pool and elevators. The floor marking will be used as a guide to the required distance.

 

ENHANCED HOUSEKEEPING

The frequency of disinfection and cleaning of hotel areas has been increased, for example in the swimming pool, gym, relax areas and elsewhere. It has developed stringent guidelines and have established an internal inspection.

 

ROOMS

Elevated cleaning protocols with increased sanitisation of high-touch areas such as door handles, kitchen cabinet, wardrobe, TV remote controls and light switches. To reduce personal contact during stay, t room cleaning is reduced to once every three days.

 

FOOD

Improved food safety standards and protocols for food reception, processing and table service. In order to follow the queues and the flow of guests, the restaurant may have an extended breakfast time or individual guests may be offered a specific breakfast period. Non-contact room service is also provided.

 

SPA, POOL, SAUNAS & GYM

To reduce the number of people present and ensure a smooth flow in the changing rooms, hotel guests will be provided with bathrobes in the hotel rooms. For pool, sauna, gym and Kids club visit number of people is limited. Cleaning will be made between each group visit.

 

 

MEMBERSHIP EXTENSION

 

  • Wellness centre Lielupe memberships will be activated from June 10th, 2020

 

GIFT CARD EXTENSION

 

  • All gift cards with expiration date after March 22th, 2020 and till hotel opening, will be automatically extended till December 30th, 2020
  • Lieliska dāvana and Balttour purchased offers with expiration date after March 22th, 2020 and till hotel opening, will be automatically extended till December 30th, 2020
  • Please be informed that if you are relocating your accommodation, reservation department will offer a date upon availability at the hotel. Thank you for your understanding and cooperation!

 

Reservation department

Working days: 9am – 5pm


+371 66119339
reservations@semarahhotels.com

 

#SeeYouSoon!
Semarah Hotel team

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